90-Day Warranty
All repairs performed by Mobile Medic are backed by a 90-day warranty covering parts and labor. If an issue arises related to the repair we performed, we will fix it at no additional cost.
The warranty does not cover damage caused by:
- Liquid or water exposure after the repair
- Physical abuse, drops, or impacts
- Unauthorized repairs by third parties
- Normal wear and tear
We stand by our work. If something doesn't feel right, just reach out.
Booking & Payment
We accept the following payment methods:
Payment is collected upon completion of the repair. You will receive a full quote before any work begins. No surprises, no hidden fees.
If parts need to be ordered, we will let you know the expected timeline before proceeding.
Liability
Mobile Medic takes every precaution when handling your device. However, we are not liable for:
- Pre-existing issues or damage present before the repair
- Data loss (please back up your device before service)
- Issues caused by third-party modifications or prior repairs
Our total liability is limited to the cost of the repair performed. We recommend backing up any important data before your appointment. If you have questions or concerns about a specific repair, just ask. We're happy to walk you through it.
Water Resistance
Repairs that require opening your device may affect its original water and dust resistance. While we take care to reseal your device and apply fresh adhesive where possible, we cannot guarantee the original IP rating will be restored. We are not responsible for water or moisture damage that occurs after a repair.
Data Privacy
We do not access, copy, share, or store any personal data on your device. Our technicians only interact with your device to the extent necessary to complete the repair and verify functionality. We will never extract, view, or distribute your photos, messages, contacts, or any other personal information.
We collect the following information needed to complete your repair: your name, address, contact details, device model, and a description of the issue. We will never sell or share your personal information. Repair logs and invoices are kept for warranty and record-keeping purposes only.
If a repair requires a factory reset or data wipe, we will inform you and get your consent before proceeding. You are responsible for backing up your data prior to service.
Unclaimed Devices
Devices left with Mobile Medic for more than 30 days after the repair is completed and the customer has been notified will be considered abandoned. We will make reasonable attempts to contact the device owner before this period expires.
Abandoned devices may be disposed of or used for parts at our discretion. Mobile Medic is not responsible for any data remaining on unclaimed devices.